Student information

Student support and wellbeing

Your wellbeing matters to us

At Malvern HE Partnerships, your wellbeing is central to your success. We know that higher education brings exciting opportunities as well as new pressures, and our team is here to support you every step of the way.

Whether you’re managing academic challenges, adjusting to life in a new place, or navigating personal, financial, or health concerns, you can be confident that someone is ready to listen and help.

If you’d like to talk to someone, you can easily arrange a conversation with a member of our team. We’re here to ensure you feel supported, connected, and never on your own.

Student Wellbeing

Your centre team

Student Wellbeing

We are committed to creating a safe, supportive, and inclusive environment for every student. If you ever have a concern, need advice, or want to report something that doesn’t feel right, please visit our Report a Concern page. We’re always here to listen and act.

You can also access:

Our Student Harassment and Sexual Misconduct Policy and Procedures
The full collection of Student Wellbeing and Safety Policies

Your centre team

Each of our pathway centres has a dedicated team ready to support you academically and personally throughout your time with us. Many of these staff members will be introduced to you even before you arrive.

Here’s a quick guide to who they are and what they do:

Centre Director – Oversees the whole centre, ensuring your learning environment runs smoothly.
Head of Student Services – Leads the wellbeing, attendance, and compliance teams to ensure you receive the support you need.
Programme Leader – Manages your academic programme, such as Business, Engineering, or English.
Student Support Officer – Provides guidance on practical or personal matters, including attendance, welfare, and access to support services.

Our team is here to guide you, answer your questions, and make sure you have everything you need to thrive.

Support available to you

Emotional and mental health support

Everyone faces challenges from time to time. If you or a friend are finding things difficult, please speak with a member of your centre team — we are here to help.

Additional resources include:

Personal care

While we cannot provide personal care (such as help with washing, cooking, or dressing), your centre team can signpost you to local agencies that offer these services. Costs will need to be covered by the student.

If you have questions about your individual support needs, please contact your centre and we will direct your enquiry to the right person.

Healthcare in the UK

Students registered for full-time courses of six months or more are eligible for NHS healthcare on the same basis as UK residents. This includes:

Registering with a GP (local doctor)
Access to hospital care
Treatment for pre-existing conditions
Full maternity services

Please note:

Dental and optical services are usually paid for privately.
You may be eligible for financial support with healthcare costs if you are on a low income, see the NHS website for details.

Students studying for fewer than six months will need to pay for all healthcare and are strongly advised to obtain health insurance before arriving in the UK.

Practising your faith

The UK is a multi-faith society where students of all religions are welcome. Our partner universities provide multi-faith chaplaincy services, and many public places offer prayer rooms. Your centre team will introduce you to these facilities during your induction.

Student-led religious organisations:

Supporting each other

One of our greatest strengths is the support students give one another. Sharing your experiences, backgrounds, and perspectives enriches the whole community.

Getting involved in social activities, clubs, societies, and events is a great way to meet new people, build connections, and settle into life here.

For guidance on how to check in with friends and look after your own wellbeing, visit the following services: